If you are unsatisfied with the products purchased on www.alterart.ro, you want to cancel the purchase and implicitly receive your money back, you can apply for the product return procedure within a maximum of 14 calendar days from the date of receipt, according to the provisions of UG no. 34/2014, regarding consumer protection when concluding and executing distance contracts.
ATTENTION - the transport is borne by the buyer.
Distance contract means the contract for the supply of products or services concluded between a trader and a consumer, within a sales system organized by the trader, who exclusively uses, before and at the conclusion of this contract, one or more techniques of remote communication.
The customer has the right to unilaterally terminate the distance contract, within 14 calendar days, without penalties and without citing any reason.
According to UG no. 34/2014, the consumer is responsible for paying the expenses related to the round trip transportation of the products.
The right to cancel the purchase does not apply to legal entities.
A product can be returned/exchanged only once.
Reimbursement of the amounts will be made within 30 days at most from the date of termination of the contract by the consumer.
According to the provisions of UG no. 34/2014, the consumer cannot unilaterally denounce the following types of contracts, with the exception of cases where the parties (the consumer and the merchant) have agreed otherwise:
- Contracts for the provision of services whose execution began, with the consent of the consumer, before the expiration of the term of 14 calendar days;
- Contracts for the supply of products or services whose price depends on fluctuations in financial market rates that cannot be controlled by the merchant;
- Contracts for the supply of products executed according to the consumer's specifications or of distinctly personalized products, as well as those which, by their nature, cannot be returned or which can degrade or deteriorate quickly;
- Contracts for the supply of audio, video recordings or computer programs, if these recordings or computer programs have been unsealed by the consumer;
- Contracts for the supply of newspapers, periodicals, store magazines;
- Betting or lottery service contracts;
For any details or ambiguities regarding the return of products, please contact us by email or at one of the phone numbers displayed on www.alterart.ro
Products with physical changes, bumps, scratches, etc. are not accepted for return.
Products can only be returned by the same delivery method by which they were sent. The products will be returned to the address mentioned in the Contact section.
Worth knowing!
The products bought on www.alterart.ro that are personalized with the picture, logo or text requested by the customer cannot be returned, according to the law, because they are made to order and cannot be resold.
Products received defective
In the event that you receive a non-functional product or one that has manufacturing defects, it will be replaced, provided that you notify us by phone within 48 hours of receiving the product. The customer has the right to request the return of the value of the product or its replacement with a compliant one. If alterart.ro cannot replace the product with a compliant one, the value of the product will be refunded. Returning the product is done at the expense of www.alterart.ro
The products must be returned in the original or equivalent packaging. We will not credit products that are damaged due to insufficient packaging. Please use a protective box to prevent damage during transit.